Frequently Asked Questions about Lukki Online Casino

Welcome to the Lukki Casino FAQ page for players in New Zealand! This page has answers to the most common questions about playing at our casino. We’ll help you with things like:

Making an account
Putting money in and taking money out
Playing on your phone or tablet
Making sure the games are fair
Keeping your personal info safe

We want to make sure you have a great time playing at Casino Lukki. New player or expert, this FAQ will help you enjoy our casino to the fullest. If you still have questions after reading this, please contact our friendly customer support team.

Common Questions

How can I create a Lukki Casino account in New Zealand!?

Click 'Join Now' on the Casino homepage, complete the registration form, and select 'Sign up'. You'll be directed to the deposit page, and a welcome email will be sent with a verification link to activate your account.

Am I allowed to have multiple Lukki Online Casino accounts in New Zealand!?

No, to ensure fairness, we permit only one registration account per individual.

What should I do if I forget my password?

Click 'Forgot Password?' on the login page to receive an email for resetting your password. If issues arise, contact our customer care for assistance.

How do I add a new currency to my account?

What currencies does Casino accept for deposits and withdrawals in New Zealand!?

We accept EUR, USD, CAD, AUD, NOK, RUB, NZD, INR, ZAR, CNY, NGN, BRL, KZT, cryptocurrencies, and more.

How quickly are deposits credited to my account?

Deposits are typically credited immediately. Check 'My Balance' in 'My Account' for confirmation.

Are there any fees for depositing or withdrawing?

Deposits are free of recipient transaction costs, though your payment provider may charge a fee. Withdrawal fees depend on the payment provider.

What is the minimum deposit and withdrawal amount?

The minimum withdrawal amount is usually 20 EUR or its equivalent, but it may vary depending on the withdrawal method.

Why do games sometimes slow down or get interrupted?

Game performance is dependent on your Internet connection. We suggest limiting other web applications while playing.

Can I play games on my mobile device?

Yes, our games are optimized for mobile use. Visit our website and launch any game from the home page.

How does Casino Lukki ensure fair play and payout percentages?

Our software is certified by Itech Labs, ensuring that our RNG complies with industry standards and that payouts are between 95 – 98%.

What happens if my internet connection drops during a game?

You can resume the game from where it stopped once your connection is restored. Multiplayer games are the only exception.

Is my personal information secure with Lukki?

Yes, we use SSL technology and the latest anti-fraud techniques to ensure the security of your financial transactions and personal information.

How do I submit verification documents?

Upload necessary documents via your personal profile under the 'Documents' page, where you can also monitor their status.

Can I play games from anywhere?

Yes, as long as you have a stable internet connection, you can access and play our games from anywhere within New Zealand!